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Production Support

Bengaluru, KA
Job Code:
  • IT
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Job Details

1.Supporting the applications as Lead Support engineer Working hands-on , UNIX, PL SQL, Autosys, XML2. Thoroughly thinks out and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems 3. Works with little direction and supervision, adapts to changing priorities.4. work in 247 support project, Knowledge of the TCPIP protocol family, Scripting Batching, Basic understanding of network components, basic Database knowledge, knowledge of Microsoft Client Server Technology and related products including Active Directory 5. Drive investigation of Root Cause Analysis RCA for critical events. Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach.6. Responsible for sending all Incident notifications as per agreed process. Chair bridge calls for effective coordination, incident resolution, service restoration 7. Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLAs and KPIs8. Proactively monitor applications systems to capture potential issues e.g. alerts, performance before they occur, in accordance with monitoring maintenance procedures 9. Ensure completeness of root cause for major critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.10. Provide technical assistance to team members during the issues 11. Report promptly to management and business partners regarding critical outages until resolution Security aspects of IT especially Desktops, Laptops, Printers, Blackberry, LAN.12. BFSI Domain experience is mandatory
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-9


Application Programming | Project Leader/ Project Manager | Software Engineer | System Administration
Applying for this job will take you to an external site


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