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Production Support Engineer - Site Reliability

Bengaluru, KA
Job Code:
  • IT
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Job Details

- Monitor servers and applications on a regular and on-call basis- Handle Level 1 and Level 2 support activities. Escalate incidents to Level 3/Dev team if necessary- Maintain application infrastructure including hardware and OS upgrades- Deploy J2EE and PHP applications, manage application configurations and versions- Run and produce reports of application performance testing- Collaborate with infrastructure, development, DevOps, QA and customer support teams- Perform root cause analysis and develop knowledge base- Develop and maintain operational artifacts including runbooks- Handle inquiries from customer support, engineering and business teams- Work in shifts to support applications and services on a 24 X 7 basis [Required skills]1. Bachelor of Science, Bachelor of Computer Applications, or equivalent degree2. 5 years of experience developing or supporting J2EE applications on Linux/Unix3. Strong Knowledge and experience with Linux/Unix operating system and shell scripting4. Knowledge and experience with building servers and application (infrastructure + OS + middleware + Application)5. Understanding of Java Application Server (Tomcat), middleware technologies and databases (MySQL)6. Basic understanding of non-functional aspects such as availability, scalability, and performance7. Experience working in a fast paced environment with short timelines[Preferable skills]1. Excellent verbal and written communication skills2. Excellent problem solving skills3. Self-driven, motivated, and sets high standards in terms of quality of work4. Ability to work with distributed teams as well as independently with minimal supervision5. Experience supporting PHP application on Linux/Unix OS7. Familiarity with ticketing applications such as JIRA
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-8


Application Programming | Database Administration (DBA) | Software Engineer | System Administration
Applying for this job will take you to an external site


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