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Production Support Lead (Core Banking)

Secunderabad, Telangana
Job Code:
  • Banking & Finance
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Job Details

Responsibility Managing Production Support Shift Operations in India and Working with Global Team Lead End to End Handing of Finacle application production issues from ticket assignment including Issues analysis, Code fix, SIT Testing, UAT Test planning (Scope , duration),UAT support for user, Source promotion to production. Document Production Support Processes and Reporting(xls, pivoting, ppt, swimlanes, etc) Monitor and Track Finacle BAU release processes into production. Managing & Guiding the team members Managing critical issues (managing reporting, escalations, fixes) Manage communication for Major Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with senior management Manage/coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management Act as a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production. Establish required process for transfer of production support work to offshore in a risk mitigated manner.Requirements An undergraduate degree or higher 10-15 years of experience in the Banking industry with 4+ years in Run-the-Bank (RTB) lead role with a proven track record of working in core banking environment Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc) Previous experience with a good understanding of RDBMS / Unix / Large banking application. Strong team player, effective at communicating internationally and used to working closely with remote teams. Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance. Present facts and recommendations effectively in oral and written form Pro-active, independent, resourceful and able to work in a team Willing to travel on short overseas business assignments String experience of understanding production issues with finding innovative solutions Experience in getting automation delivered from Team or self Building skill-matrix and people developmentTechnology Requirements Production support Experience on Finacle platform Software Configuration Mgmt, Quality Control Mgmt, Version Control Mgmt Operating System - AIX / Linux / Windows Database Oracle / PL/SQL Application Servers IBM Websphere Middleware technology MQ, File transfers Scheduling software
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 10-15


Application Programming | Database Administration (DBA) | Project Leader/ Project Manager | Software Engineer
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