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Production Support Manager (Core Banking)

Secunderabad, Telangana
Job Code:
  • Banking & Finance
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Job Details

ResponsibilityManaging overall Production Support Operations in India and Working with Global TeamOwning End-2-End Handing of Core Banking Production operations from Batch Monitoring; Ticket Management; Health Checks; Environment Management; Permanent Fixes and Stakeholder Escalations.Be a change agent to automate production support processes/operationsDocument Production Support Processes and Reporting (xls, pivoting, ppt, swimlanes, etc)Monitor and Track Finacle BAU release processes into production.Responsible for career development and motivating teamManaging critical issues with the help of Leads(managing reporting, escalations, fixes)Manage communication for Major Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with senior managementManage/coordinate recurring issues and ensure long-term resolution through proper Incident and Problem ManagementAct as a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outagesStrong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production.Establish required process for transfer of production support work to offshore in a risk mitigated manner.RequirementsAn undergraduate degree or higherMin. 15 years of overall experience out of which 5-8 years in Banking industry with must-have experience of 3+ years with Core Banking Systems Finacle/BaNCS/FlexCube etc.Must have 5+ years of experience in Run-the-Bank (RTB) lead role with a proven track record of working in core banking environmentExperience in Production Management of Multiple countries preferably worked with Multi-national Banks of their accounts.Previous experience with a good understanding of RDBMS / Unix / Large banking application.Strong team player, effective at communicating internationally and used to working closely with remote teams.Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/JavaSolid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 15-20


Application Programming | Database Administration (DBA) | Quality Assurance/Testing | System Administration
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