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Production Support Manager

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

SummaryShould understand and support the full business perspective of a software company and should have the content knowledge to set strategic goals and align internal operations to achieve those goalsJob DescriptionExperience10+ years in IT industry with 3+ years in Project Management or Service DeliveryMust be a tech savvy, detail oriented and perform well under pressureAbility to adapt quickly to an existing & complex environment and scale quickly on new toolsFollow up on Timesheets, Reporting and Invoicing DataUnderstanding of ITIL practices of application / technology supportKnowledge and ability to work on support utilities like o Dashboard implementation o Design of system health check and reporting o Management of system alerts & Issues o System maintenance planning o Large migration and upgradesExperience on OOPS concepts, Design Patterns, Java/J2EE, Web ServicesExperience on SQL, Stored ProcsKnowledge in JMS, EJB, ESB, System Integration, ETL toolsExperience in build and release management tools like Hudson/Jenkins, Apache Ant or MavenExperience in versioning tools viz. SVN, ClearCase or TFS Roles & ResponsibilitiesExecute the assigned projects and deliver as per the plan adhering to SLA set forth, with schedule/effort/cost impact within boundaryExcellent coordination & MultitaskingVery good communication skills (verbal and written)Governance Review with Customer & Internal stakeholdersGood team management skills and provide constructive feedback on team member s performanceProviding technical/functional guidance for IT applicationsDay-to-day support responsibilitiesPlan enhancement and improvement of systemsOn-call supportFuture planning and execution of system maintenanceProblem and issue managementPrioritization of incidentsComplete ownership of the projects and deliver them without any hand-holdingBuild and release managementOnsite-Offshore co-ordination and conflict managementAdhere to Service Credits for any Support Team & ensure no breakageSupport for Pre-sales ProposalsInnovate in Process Improvement, Profitability, Problem Solving and Change ManagementNice to Have SOA experience in any platform like MuleSoft/WebSphere/Oracle OSB/JCAPSUI knowledge or experience in frameworks like Struts/Spring/JQuery/Hibernate.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 10-15


Product Development | Production Management | Production/Manufacturing/Maintenance
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