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Production Support Mgmt - PT1


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
17-11-2016
Job Code:
58304061
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Translate business requirements into technical specifications.Do impact assessment, design, development and testing support for Siebel Requirements.Provide Level 3 technical Support expertise for any major issues in production.Offer technical expertise and assistance to internal personnel on the diagnosis and resolution of major incidents raised via the COLT trouble ticket system.Ensure optimum user satisfaction when dealing with the user organisation.Key AccountabilitiesSiebel configuration, Siebel Order Management, Product Administration, Agreement , Service Request and development experience - deep understanding of Siebel applications and development procedures.Siebel 8 development and design experiencing using Tools workflow, EIM, EAI, eScript, business services and Integration Objects.Siebel Technical implementation and have involved full life cycle projects.Strong Systems Analysis, design, and documentation skills,Understanding of Siebel server architecture.Experience testing of Siebel applications.Deep understanding of Telecom functionalities with at least 2 telecom implementation in a multilingual, multi-country environmentStrong communication and interface skills to other functional areas.To potentially work within the Data Centres to resolve incidents can cannot be resolved remotely.International travel maybe required.Experience / Qualifications Significant experience of Siebel implementation, configuration and support.Experience of IT/BSS product implementation and support within a telecom companySiebel Configuration, Workflows and Integration for Siebel eCommunication Manager 8.1.Telecom Domain for Customer Care and Order Management Application
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6

Requirements

Application Programming | Configuration/Release Mgmt | Network Administration | Software Engineer
Applying for this job will take you to an external site

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