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Program Manager 2-ProdDev

Bengaluru, KA
Job Code:
  • IT
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Job Details

Main ResponsibilitiesResponsible for coordinating with 1st and 2nd level resolver groups during a major incident, ensure appropriate communication to senior stakeholders, coordination and closure of a major incident. Be responsible for coordinating and overseeing select major change activities and problem recordsYou will be responsible for following and where feasible enhancing the incident communication process.Ability to moderate conference bridges with various technical teams and management participantsCapable of providing quick and crisp documentation and articulate critical facts on ongoing issues within the major incident time line.Be responsible for creating and contributing to documentation of all Incident, Change and problem management activitiesResponsible in updating incidents during a major incident in the respective toolsEscalation and crisis management leadershipDesired Skills and experience Youll have technical Background relevant to IT Infrastructure / platform / application support with 3+ years relevant experience in handling complex incidents Good understanding of ITIL based incident management, problem management and change management processes.Knowledge / experience in writing technical documentation.You ll need highly developed communication skills in English, both written and verbalYoull be naturally well organized and be able to multitask, prioritize and learn quicklyWilling to work in shifts as required and flexible to extend support as per organizational needs. Ability to work across cultures and time zones.Proven analytical and problem-solving abilities Qualifications A degree in Computer Science / Engineering or a related field.3+ years of experience working in a mission critical operational IT infrastructure / platform / application support environment.ITIL v3 Trained or certified.Experience in Technical Writing would be an advantage.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-7


Application Programming | Graphic Designing/Animation/Web Designing | Project Leader/ Project Manager | Software Engineer
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