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Program Manager-Airlines & Services

Gurugram, HR
Job Code:
  • Manufacturing & Production
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Job Details

The onsite Services Delivery Manager will be responsible for Increasing Honeywell component time on wing, reduce delays and cancellations by partnering with Services Reliability COE team and utilizing tools, systems and processes to optimize product reliability. Ensuring airlines and Honeywells performance based contract (PBC) key performance indicators (KPI) and economics are achieved, as well as, drive continuous improvement. Providing customer support and interface by attending airline reliability meetings to provide status updates and recommendations for improvement. Working cross-functionally with the airline and Honeywells teams to optimize customer service, performance metrics and PBC economics. The successful applicant will possess the necessary drive, communications skills, and influencing skills to enable effective collaboration with multiple-tiered organizations to execute the responsibilities.Product Performance Time on wing and Reliability Performance Optimization Monitor key airline KPIs (delays & cancellations (D&Cs), removal rate, etc.) related to reliability and proactively partner with airline leaders to identify issues, make recommendations and assist with implementation Analyze and identify removal data identifying top removal drivers, repeat removal candidates, and work with CBT and PSE to drive actions plans to reduce removalso If above fleet average, to understand drivers that contribute to better than expected performance. Leverage findings with Reliability COE and other carriers to improve their time on wingcollect and disseminate best practices Coordinate logistics/scheduling of reliability service bulletins that need to be incorporated into the fleet Identify opportunities for better diagnostic and troubleshooting approaches to increase efficiencies and reduce maintenance time and effort Attend regularly scheduled airline reliability review meetings to provide updates and recommendations to improve reliability, D&Cs and other key metrics. Repair / Asset Performance Achieving and Supporting PBC Guarantees Analyze, prepare and deploy repair and inventory strategies and tactics to optimize PBC performanceTAT or service level commitments and economics. Analyze and work with customer and planning teams to determine appropriate level of inventory (HON global pool and airlines on-site) to support TAT or service level targets. Determine location of PNs inventory at global pool and airlines on-site (base & out-station locations) Partner with airlines to monitor inventory levels at customer locations of Honeywell and airline owned assetso Reconcile discrepancies on inventory levels and submit final reconciliation to finance for review Track actual performance vs. contractual obligationso Active member in CCT call (Daily, Weekly) to review customer account statuso Prepare and present contract performance review with customer & HON leaders at weekly, monthly and quarterly reviews Monitor and review Open Order Reports dailyo Proactive identify late deliveries and determine when asset exchange are required to support PBC commitments. Execute exchange process with Honeywell teamship from pool, HAT procures in open market, late feeso Interface with HON and Customer AOG desk. as needed, to support critical requirementso (TBD) Provide daily shipment report to customer of outbound exchanges Monitor Open Core Reports dailyo Ensure cores are returned to HON within contractual agreed timeframeCustomer Interface for Program Support Be point of contact to resolve service related issues (e.g., late deliveries, paperwork, 8130 tags, ship to wrong address, etc.) Develop tools & processes for automation (where possible) to ensure efficiencies are realized Work with customer on upgrade programs related to AD related requirements as outlined by governing bodies Support deal team during contract negotiations -provide analytics, present recommendations and ensure PBC renewals and win additional business FH Data collection and reconciliation (as it pertains to contract)o (TBD) Provide finance with estimates of accruals Approval of monthly FH invoices as prepared by finance and executed by billings teamBasic Qualifications Bachelor degree and 8-10 years aviation industry experience. Technical and Aviation related training/education/experience strongly preferred. Airline reliability and maintenance experience Practical IT knowledge/background specifically as it relates to product performance management reporting infrastructure Strong analytical skills and ability to present data in a meaningful and relevant way to improve decision making Articulate; excellent communication skills (written, verbal, public speaking) required Experience working with Aerospace customers (OE and/or Aftermarket) required Demonstrated program management skillset and strong financial acumen and analysis required Demonstrated impact of leadership ability, including direct / influence management skills and a proven track record of integrating functions or businesses Local language requirementAdditional Qualifications Recent experience in working with the following IT/ERP systems strongly preferred SAP, Business Objects, HAvRel, FOCUS, SFDC, EIPT, multiple legacy reliability systems, and QDS data Experience with ATR products, and their respective product performance management systems is strongly preferred Willing to travel, as needed, up to 50% of the time Black Belt or Green Belt work experience preferred
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 8-10


Database Administration (DBA) | ERP/CRM | Project Leader/ Project Manager | Software Engineer
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