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Program Manager - Enterprise Services

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

7-8 years experience in Electrical or power industry or IT /consumer electronics industry.Manage the execution of Service Delivery & Strategies from a customer expectation and organization commitments & Drive Safety ProgramsSupport the team of all Service managers & field team with several Programs to drive High customer Satisfaction. Monitor and track the performance on Global and National Strategic account satisfaction . Launch and drive various programs for customer connect and top of the line Service Operations.Inventory Management, planning & forecasting. Optimum utilization of resources. Ensuring availability of critical spares across the region.Ensure Service deliveries from various teams & monitor, track & improve on KPI parametersTo ensure adherence to Schneider quality standards through out the regionDevelop & Manage the team productivity, Improve work efficiency by having a highly motivated & driven teamManage the cost of Services, control operations costs and material concumption.Innovate and manage different programs which are contribute to customer satisfaction, Productivity, Cost effectivness in Enterprise services operations.Responsible for KPIs and be the key driver to ensure desired results.Derive processes which will help to improve efficiency and productivity.Vendor and partner Management skills.Laisen with different departments like Finance, Sourcing, SCM and CCC for effective delivery standards.Reports to Country Service ManagerStrong Mangament as well as customer handling skills. Field experience expecially in enterprise support is desirable.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-9


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