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Program Manager-Housing

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

JOB SUMMARYSecured Loans is a growing business for Ujjivan. The Relationship Manager- Secured loan is the most important position that will drive this business in the respective hub. The position is responsible for overall growth and success of the business in the cluster.Oversees the performance of secured loan portfolio of his/her hub and branches in terms of growth (amount and client base) and productivity of loan officers by guiding them and carrying out constructive reviews of their performance.Ensure adequate adherence to credit, collections and compliance procedures by staffGuides the loan officers in carrying out marketing and sales activity, customer appraisals and proposal preparation.Maintains good relationship with high value customers.Exercises control and carries out recovery of loans in his/her hub, in coordination with his team. Carries out risk assessment and recovery strategy.Identifies suitable branches and locations for secured Loans, in coordination with the branch, credit & product teams, and gets the locations activated. Ensures proper goal setting, resource planning, marketing and sourcing of housing loans.Identifies legal and technical evaluators in the locations during expansion.Works closely with product and marketing team to drive suitable branding and marketing activities in his/ her respective area. Ensuring back end preparations for processing & credit appraisals are in place on time.In coordination with HR ensure that hiring requirements are in place as per budgeted guidelinesPRIMARY RESPONSIBILITIESBusinessBusiness Growth & Productivity To ensure performance against the budgeted numbers.Developing strategy for Sourcing/lead generation of Customers from open market as well as form internal customers.Daily/ Weekly /Monthly monitoring of the accomplishment of targets (new customer acquisition, retention and enhancements of existing customers) according to the annual/monthly targets established for the hub and branches under his/her responsibility to provide guidance and solutions to his/her teamControls targets and results on daily, weekly, monthly basis of portfolio of risk by different categories such as days in arrears, number of installment due, amount within his/her hub, branch, loan officer with the objective to identify tendencies and risks.Identify potential risks in his/her region and highlight to authoritySupports loan officers- in his/her area in their duties of client visits, risk assessment and recovery strategiesImplement, supervise and control effectiveness of strategy with his/her team to reach the productivity and growth targets established.Need to maintain the average ticket as per the guidelines and ensure productivity of loan officers.Ensure adherence to laid down credit process, supervise the correct implementation of the credit procedures including all the respective toolsEvaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvementCustomerEnsure customers are educated about all products/services offered by Ujjivan.Maintains relationship with high value customers.Ensure lower customer attrition by providing different products as per customer requirement.Focus on lower TAT as per laid down standards.Ensure proper customer grievance redressal & customer satisfaction.Internal ProcessEnsure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.Review of loan proposals prepared by loan officers and participate in sanction process as per policy guidelinesVisits Business place of Individual Loan customers to verify the existence of Business and if business information is in accordance with loan assessment to ensure good quality of the financial analysis if requiredReview and control all the documentation of the Individual Lending operations and its proper filing (includes the filing process and policy in the branch)Ensure, supervise the correct implementation of the credit procedures including all the respective toolsDiscuss strategies and changes in terms of products, capacity building, procedures etc.Learning & PerformanceEnsure that all members of his team are up to date on all relevant circulars and all products/services offered in the BranchEnsure adherence to training man-days/ mandatory training programs for self and teamProvide on the job coaching to loan officers by accompanying them to marketing activities, customer visits, appraisals, agencies and sanction committees.Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and teamMonitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring of secured loans team.PERFORMANCE METRICSDesired QualificationGraduate in Commerce or related subjectsDesired ExperienceMin. 3 years in sales and documentation of loans of which at least 1 years in secured loans, business loans or loan against property in an NBFC/ Bank/HFC. Mixed experience of Sales + Credit is acceptable, but should be predominantly in sales.FUNCTIONAL KNOWLEDGE AND SKILLS(Knowledge and skills needed for satisfactory performance of the job)Ability to manage teams and drive sales performance. Will be required to take complete ownership of housing loan hub level.Ability to engage with customers, colleagues & agencies providing valuation and legal opinion. Plan & execute Marketing and Sales promotion for secured Loans.Ability to plan and coordinateTeam handling Experience is highly preferredAbility to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is required. Has good verbal fluency and uses simple, clear and purposeful language.Good Computer knowledge.Characteristics of Entrepreneurial Behavior Ability to plan, set goals, initiative, persistence, self-discipline, capacity to take risks, produce support networks and assess the marketEstablishes a friendly and professional relationship with the entire team;BEHAVIOURAL COMPETENCIESProduct knowledgeOn the job coaching SkillsWillingness to travel & relocation as per business requirements and career opportunitiesManaging customer relationsPerformance oriented
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-7


Accounting/Financial Products | Channel Sales | Client Servicing | Corporate Sales
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