FIND YOUR DREAM JOB

Sign In
 [New User? Sign Up]
Mobile Version

Program Manager Service Quality and Governance


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
07-11-2016
Job Code:
58218152
Categories:
  • Auto Industry
Applying for this job will take you to an external site
  •  
  • Shortlist
  • Email Friend
  • Print

Job Details

Drive Quality initiatives in IT Infrastructure function by implementing required processes, training and keeping an eye on customer delightDefine & develop Processes, Procedures for IT infrastructure operations Lead Service Quality Audits and track remediation of findingsDrive IT Effectiveness by defining required metrics, processes & measuring them on a periodic basis Act as a department SPOC for all Quality & Process topicsProject Mgmt. skills to build and manage projects independently Experience in Quality Mgmt. and process in IT Infra mgmt.Experience in understanding and establishing service operations procedures, standards and specifications. Excellent understanding of ITIL framework and implementationSound understanding of IT Infrastructure including DC operations, DR strategy, service continuity management Experience in setting up and maintaining quality controls and documentation procedures.Familiarity with Microsoft SharePoint, Microsoft Project and Visio
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-8

Requirements

Quality Assurance/Testing | System Administration | System Analyst/Tech Architect
Applying for this job will take you to an external site

FEATURED JOBS

© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News