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Project Manager / Senior Project Manager

Mumbai, MH
Job Code:
  • IT
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Job Details

ResponsibilitiesCreate orderSubmit orderTrack order to closureInterface between Customer and Internal Functions/ DepartmentsAct as the Customers SPoCEnsure customer s requirements are well articulated and satisfiedOther TasksSend Weekly status update on all circuits (update status tracker spreadsheet for each customer)Major milestones documented in Siebel NotesEscalate all major jeopardy to Client Support ManagerValidate disconnects and Billing end dateEnsure service disconnects are completed and records updated (validate with Provisioning)Ensure Dashboard View is properly reflecting new locations, LCON (Local Site contact), support contacts, escalations, etc.Monthly report of service changes to validate billing.Manage technical delivery resource assigned to virtual project team.Ensure full hand over into support is achieved successfully prior to full customer acceptance.Ideal candidate will also have PM experience in a weak-matrixed organization where the ability to establish relationships with separate functional department resources will be key to project success.Work under a controlled and structured project management framework that follows industry standards (PMI) and meets customer requirements.Effective change management control within projects.Provide timely and accurate reporting as specified.Proactively manage and resolve project issues, risks and conflicts.Ensure that all projects are delivered within scope, time, budget and quality.Attend Weekly Project Review meetingsPre-RequisitesHave managed mid level projectsHave interacted with foreign customers, especially US basedFamiliar with MS Project and MS office, especially Excel, word, and power pointFamiliar with Telco related IT termsFamiliar with Cisco, Avayya, IT-Security related productsHave a flare for taking notes, be a good listenerHave good planning skillsHave a yearning for learningReady to work during US shift timingsFamiliar with foreign cultureRequirementsPursuing PMP / PMP trained, ITIL trained5 -6 years experienceAny Graduate degreeExcellent verbal and written communication skillsWork towards achieving maximum customer satisfactionTrack milestones against interval dates and notificationAccess ManagementProvisioning order sentFOC receivedCircuit jeopardyCircuit deliveredVHID / VHID association Customer hardware inventory trackingCE implementationEquipment ship (Hardware shipment and logistics)Coordinate install (Provisioning and coordination)Billing Start Date & customer notificationProper close-out of all tickets
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-6


Application Programming | Project Leader/ Project Manager | Software Engineer
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