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Quality Analyst


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
12-11-2016
Job Code:
58272364
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

You will be required to Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targetsEffective Coaching & feedback to entire span of agents/ service representativesMonitor team performance, generate reports, trends & dashboardsAbility to analyze data & perform a thorough Root Cause AnalysisTake new actions within & across teams, to improve productivity and share best practicesAbility to collaborate across multiple teams for process improvements and standardizationAct as a catalyst to drive adherence to all aspects under the GDF implementation.You ll have access to all the technical and management training courses you need to become the expert you want to beYoull learn directly from expert developers in the field; our team leads love to mentorYou have the opportunity to work in many different areas to figure out what really excites you
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8

Requirements

Training | Voice Process - Both BPO Type
Applying for this job will take you to an external site

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