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Quality analyst


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
11-11-2016
Job Code:
58269972
Categories:
  • Miscellaneous
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Job Details

SummaryThe candidate will be responsible for doing the call audits for different voice process ( inbound, outbound and Underwriting). The primary responsibilities of a candidate is to conduct quality audits of calls, conduct Calibration Sessions, and participate in Coaching Sessions.Job responsibilitiesNeed to do Quality checks of call center (Inbound/Outbound), Back Office operations, UWShould be familiar with the audit sheet (Critical/non critical error)Required to compile audit results of the team in excel.Should be able to handle a team /mentor a team.Should have at least 3 years of experience in transactional qualityShould have good aptitude, experience and knowledge of transactional quality.Candidate shouldHave knowledge of basic quality toolsHave excellent problem solving capabilities and lateral thinking skills.Have good knowledge of Audit and Evaluation functionHave strong Analytical skillsHave an ability to lead associates and drive Quality culture on the floorHave an ability to conduct audits for trainees during training and OJTBe able to drive quality initiatives in the teamBe responsible for Audit Accuracy & Quality Improvements.Have good time management skills.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-4

Requirements

Any Process - Both BPO Type
Applying for this job will take you to an external site

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