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Quality Analyst


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
13-11-2016
Job Code:
58278885
Categories:
  • Travel
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Job Details

Monitor Agent quality on daily basis and providing timely feedbacks to agentDevelop & maintain quality reportsFind out the errors and variance analysisAnalyze data and identify issues/best practicesEnsure adherence to all process guidelines and compliance matrices Desired Skill SetShould be a GraduateShould have prior international voice process experience in QualityGood knowledge of MS Office , MS ExcelGood analytical skillsExcellent written and oral communication skillShould be flexible to work in 24X7 environmentShould have a passion to work under pressure & zeal to perform.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8

Requirements

Quality Assurance
Applying for this job will take you to an external site

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