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Quality Analyst Profile preferably in IT and/or Telesales

Gurgaon, HR
Job Code:
200,000 To 500,000 Monthly
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Job Details

Roles & ResponsibilitiesWill be responsible for escalating deviations in processes/practices, driving a higher level of customer conversation to build the relationship of a trusted advisor in the Depth account space.Will be responsible for escalating deviations in processes/practices, driving an effective program driven conversation in the Breadth spaceWork with Team Leads/Regional Leads to provide inputs on people performance to take corrective actionAbility to map business requirements to Product CapabilitySelf driven with clear approach/roadmap on what needs to be doneResponsible for coaching coverage for all under span Able to help ISRs to discuss solutions with a customer relating to a business requirement if neededSoft skills coaching, sales conversation coaching with the right pitch for solutionsCall Monitoring and Call Calibration with the Leads and giving feedback for scope of improvement for the ISE/ISAMRequired Skill Set Good interpersonal skills required to liaise with Regional teamsGood attitude and interest in running the extra mileExcellent verbal and written communication skills with an ability to express complex technical concepts in business terms.4 - 5 years sales preferably in IT and/or TelesalesMulti-tasking ability helpfulOrganizational, communication, negotiation, and problem solving skillsApplicant must be able to work independently and as a team member.Should have excellent Domain KnowledgeHe/ She should have Business Process ExpertiseFamiliarity with issues & challenges related to Large/SME BusinessIntersted Call Now
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 1-5


Retail Sales | Technical Sales | Telesales
Applying for this job will take you to an external site


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