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Quality Assurance (bpo)

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  • Miscellaneous
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Job Details

Key ResponsibilitiesEnsure focus on Value Creation by extending support to on-going/new projects. Lead and drive Continuous improvement initiatives to drive value creation.Facilitate the continuous improvement and change management to achieve service excellenceFocus on calibration (external and internal) and creating a robust governance structure especially around internal calibrations.Initiate best practice sharing between sites/cross-functional teamsStakeholder management and strengthening partnership with UKInitiate and drive quality related activities, reporting & analysis for Senior ManagementEffectively communicate with Onsite, On-shore clients, Senior Leadership Team. Very limited interaction with suppliers, end customers & third partiesEnsure out of the box thinking while deploying problem solving techniquesInitiate innovative ideas to work onthe grey areas and track performance post intervention. Drive Action Plans and Governance to maintain process hygiene. Ensure adherence to the standard process basis the service qualityplanLead a team of 12-15 QA's and Indirect operations span will be 350-450. Drive team engagement activitiesEnsure career progressionand succession planning for the QA'sEnsure that the key quality deliverables are achieved by the teamPlanning management for service delivery enhancementRegular analysis to track the process performance and provide supportSmooth coordination across functionsTimely and error free reporting
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 7-10


Any Process - Both BPO Type | Soft Skills Training | Technical/Process Training
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