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Quality Manager

Bengaluru, KA
Job Code:
  • IT
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Job Details

Drive Quality management for CMS products and solutions developed in India CMS premises .Ensure quality/TCE objectives are defined and met for product and solution generation (participate to checkpoints to define quality objectives and check they are met, ...).Represent customer voice during release checkpoints make sure customer needs are well understood and satisfied,identify risks and propose corrective actionsAssist release/project teams to use the quality system (Release Life Cycle, Test approach, etc...)Perform audits when needed and provide recommendations and follow-up processDefine Quality Improvement Plans and lead execution when neededBased on risk areas identified on projects/products, lead TCE and quality improvement projects (RCAs/audits/retrospective analysis).Facilitate definition and document CMS key processes when needed (based on needs expressed by CMS teams and any certification requirements).Check implementation of existing processes, simplify and improve when neededEnsure consistency with EG/CSBEnsure customer satisfaction and loyalty for CMS products and solutions Represent the customer voice and ensure that we make decisions based on customer satisfaction (during checkpoints, metrics reviews, )Lead actions taken from customer surveys; measured thru action completed on time and gap decreases in next surveyImprove employees understanding of our customers needs (through TCE events during coffee talks, )Lead improvement projects/RCA when needed.Ideal Candidate ProfileEducation and ExperienceBachelor or Master's degree in Computer Science, Information Systems or equivalentMinimum 10 years experience in software Engineering and Quality (Development, testing, Project management, Quality Assurance, ..)Skills RequiredExperience in Software Engineering (Development, Testing, )Experience in Project ManagementExperience/knowledge in Software Quality Assurance (development life cycle, Engineering practices, ) on CMS productsKnowledge of Lean Six SigmaExcellent judgment and common sense to assess quality challengesGood communication skills to work with Product development Project teamsPassionate about quality (customer satisfaction, process improvement, and software engineering)Experience or Ability to work cross geographically and cross culturallyDesired SkillsALM usage (requirements mgt, test management)Knowledge of ISO 9001 / TL 9000 standardKnowledge about Telecom solutionsAssertiveness to advocate qualityHewlett Packard Enterprise ValuesPartnership first We believe in the power of collaboration - building long term relationships with our customers, our partners and each otherBias for action We never sit still - we take advantage of every opportunityInnovators at heart We are driven to innovate - creating both practical and breakthrough advancements
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 10-15


Application Programming | Quality Assurance/Testing | Software Engineer
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