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Quality Manager

Gurgaon, HR
Job Code:
  • IT
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Job Details

Minimum 4 - 7 Years of working knowledge in ISO 90012008 & ISO270012013(ISMS). -Should have good communication skills in English and Hindi. -Liaison with certification Bodys for execution of various activities like external audits, certifications, and surveillance audits. -Responsible for understanding business and Information security measures of the company. - Will be Responsible for preparing meetings and tailoring communications to address Information security needs of the company. - Responsible for process re-engineering, identifying process gaps and reporting. - Imparting trainings on Quality awareness and internal quality Audit to Internal Teams of all departments across corporate office and other branch offices including senior Managers, dept Managers and Regional Managers. -Should have prior experience in managing team of 2-3 direct reportees. -Experience in call quality Audits/ email quality audits and Call calibrations will be a Plus. - Should be open for traveling to the branches across India for conducting Internal Quality Audits once in every quarter. -Responsible for conducting MRM (Management Review meetings) in every quarter and presenting the IQA results. -Will be responsible for closing the NCs and OFIs results of IQAs. -Will Act as a MR- Management Representative for the company. -Prepare and execute the Customer satisfaction survey for all departments and present the survey results to the Management. Work to improve customer satisfaction and do the close looping of negative C-Sats. - Should have knowledge of Data analytics and to use the collected data on customer experience effectively. Should act as a neutral body for customer complaints and will head the customer complaint cell to address the customer issues and improve customer experiences
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 4-8


Quality Assurance | Quality Control | Quality Inspection
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