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R989281-Service Management

Bengaluru, KA
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  • HR
  • IT
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Job Details

Summary3-6 Years of Exp in Service ManagementJob DescriptionRole Hands on knowledge on any monitoring tool like HPOVO, BMC Patrol etc.Creating tickets from infrastructure alerts.Application and network availability monitoring.Knowledge on any ticketing tool such as BMC Remedy, HPSM etc. Queue ManagementSkill To carry out standard Operations activities within the Shift Operations teams in accordance with defined operating processes and procedures.The Delivery Centre provides IT outsourcing services for multiple clients hosted globally.The monitoring and out of hours management of incidents for these services is an important part of the service and is the responsibility of the Operations Team.Must Have Critical Event Monitoring and out of hours Delivery Centre Service Desk for multiple client servicesEnsuring service availability in accordance with SLAsIncident Management (Raising, Resolving, Callout / Escalation, Queue Management, liaison with off-shore resources)Change Management (Impacting, Approving, Implementing, Queue Management and elements of Release Management CR coordination on weekends)Batch Processing Monitoring and Execution of Critical Batch Processing to SLAs Carrying out daily checklist tasks including client reportingReporting (Daily and Ad-hoc Operational Reports)Remote Datacentre Management - Raising Requests for Remote Hands, Access and DeliveryGood to have Clear communication skills both written and oralAssertiveAbility to effectively follow defined and documented processes and proceduresAbility to work under pressure and to make informed decisions based on factsEffective at multi-tasking / time managementStrong team player
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-6


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