Sign In
 [New User? Sign Up]
Mobile Version

Regional Manager Branch Operations

Job Code:
  • Banking & Finance
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

JOB SUMMARYEstablish and continuously improve processes and SLAs across the branch operations ensuring alignment with the corporate strategy, policies, internal controls and standardsImplement and Monitor branch operations strategy for the regionEnsure 100% regulatory and process compliance at branches for the regionMonitor branches operations team's performanceProvide guidance for process improvement and communicate updates on new processes/systemRIMARY RESPONSIBILITIESBusinessImplement approved operations policies and processes;Recommend Process improvementsDevelopment of branch operations budget for the regionVariances against budget should be reported to Head-Operations on a periodic basisAccountable for overall control of branch operations and administrationCoordinate with regional heads across functions to resolve critical issues and process improvementsCustomerAnalyze C-Sat scores at the regions periodically and identify the related process bottlenecksRecommend changes in processes in consultation with Head - OperationsTrain branch operations' team on efficient and courteous customer serviceAnalyze channel usage data and provide valuable inputs to stake holders for optimum usageEnsure adherence to TAT for all branches transaction, grievance redressal and customer queriesInternal ProcessOversee management and tallying of GL accounts in the system;Ensure end of day reconciliation for branches for the regionEnsure compliance on KYC , AML and Regulatory related complianceEnsure adherence to timelines for branch level risk and compliance reporting across all branches in respective regionProcess level Gaps/Issues/Audit findings Accountable for the timely follow-up and closure of issues raised in Audit and design action plan for minimizing similar lapsesResolve escalations pertaining to ATM downtime; cash reconciliation and customer grievancesRegular review of existing process to suggest changes to enhance customer experience at BranchClosely work with Regional Operations Manager to ensure delivery within SLALiaison with regional heads for resolving escalations and thus ensure seamless branch operationsCoordinate with regional heads of support functions on escalated issues from branchLearning & PerformanceGuide/train the team on Process , Compliance and Update on ChangesDevelop an action plan for low performance branches to ensure higher process complianceEnsure that the Branch Operations team maintain the highest standards of professional conduct, ethics, integrity, and control in execution of all their daily operationsEnsure adherence to training man-days/ mandatory training programs and recommend identify new areas for training & development for self and teamEnsure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self and reporteesROLE REQUIREMENTSDesired QualificationGraduate in Commerce/Business/Economics or related subjects with good analytical skills and experience in banking operations Post-graduate qualification is preferred.Desired Experience8-10 years of experience in back office banking operations including at least 3 years in position of progressively increasing managerial responsibilities. Certification in business process management or quality standards is preferredFUNCTIONAL KNOWLEDGE AND SKILLS(Knowledge and skills needed for satisfactory performance of the job)Knowledge of banking related compliance/regulatory requirementsKnowledge of banking business & operationsGood Understanding of Core Banking SystemAbility to focus on operational efficiencyKnowledge of transaction monitoring and reconciliationVendor ManagementBEHAVIOURAL COMPETENCIESSystem and process orientationTraining capabilityQuality orientationProblem-solving abilityCustomer Service OrientationTeam management
Additional Degree: B.Com. (Commerce)

Experience: 8-10


Bank Assurance | Banking -General | Claims/Collection Mgmt
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News