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Regional Team Leader-S2P(Delivery)

Gurgaon, HR
Job Code:
  • IT
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Job Details

Service PerformanceService Execution Takes responsibility to build up the team in a way that all agreed SLAs and KPIs in the SSP can be executed and delivered along with the definitions at any point in time and without interruption. Acts as interface and action owner for all escalations from the subsidiaries, taking responsibility to get escalations solved in time and documented in a way that it can be used for service improvements and adjustments. The team leader will also be involved in the service execution for at least 50% of his/her time. Service Quality Constantly monitors the performance of all assigned services, create meaningful reports for the Director, Senior TL and the subsidiary which shows the performance of the services. Team PerformancePeople Recruitment Proactively plans the organization in a way that all services can be performed without interruption and in accordance with the SSPs. Requests new headcounts early for service growth and attrition. Works closely together with the HR Department along the SLAs set in the People Recruitment Process.People Development Sets smart quarterly goals for all assigned team members along with the SDL, reviews performance on a monthly base and find areas to improve and develop individual performance. Monitors the progress of the individual team members against the GSDC C3 Certification Program. People Retention Constantly monitors individual behavior of the assigned team members along the GSDC Employee Handbook and other internal policies. Identify high performers and build them up as role models, support average and low performers on improving their skills and capabilities.QualificationsAt least 4-6 years of experience in service oriented environment with a minimum of 2 years experience at SoftwareONE or equivalent track recordMBA or Equivalent certificate in business related topic. Experience in managing highly-skilled resources and leveraging those resources to drive service delivery Knowledge/ExpertiseDetailed understanding of S2P end-to-end processExcellent Navision understandingOutstanding ability to think creatively, and identify and resolve problemsExcellent analytical, organizational, project management and time management skillsMotivate & inspire team membersMaintain healthy group dynamicsProvide guidance to the team based on management directionAbility to professionally interact with people of diverse cultures and regionsAbility to juggle multiple projects simultaneouslyCreate an environment orientated to trust, open communication, creative thinking & cohesive team effort.Recognize & celebrate team & individual accomplishments & exceptional performanceStrong networking abilities.Candidate must possess excellent demonstrated decision-making, problem solving and negotiating skills.Individual should be very organized, systematic, and have outstanding time management skills in order to work effectively.The candidate must also be able to deal with ambiguity, be able to interact with a cross section of people, and effectively influence others without direct authority.Excellent interpersonal, verbal and written communication, analytical and presentation skills are also required.Demonstrated self-confidence and self-reliance in conducting demonstrations, training, and experience working in Business-to-Business situations.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-6


Performance Mgmt | Recruitment
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