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Required Assistant Manager/Deputy Manager-Quality

Job Code:
400,000 To 600,000 Monthly
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Job Details

Job Description SectionJob Description AM QualityLocation Gurgaon, IndiaExperience 4 to 7 years of experience. Roles & Responsibilities- Drive continuous improvement for Transaction Quality and Delivery Certified in Green Belt Manage Call Quality & Client related KPI's Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation Ability to get out of the box ideas and Process improvement initiatives in the process. Should drive Process control & Compliance in addition to managing Audit requirements Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Provide quality floor support, feedback, refresher Facilitate Quality and Compliance team to perform various audits and follow ups based on observations highlighted. Essential Skills / Expertise required- People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees Ability to provide leadership, direction and motivation to build high performing teams Analytical Skills / Quantitative skills Excellent Communication skills Data Handling / data interpretation Needs to have good working knowledge of Transaction Quality systems, tools and technologies. Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure Detail oriented, Strong organizational skills, Presentation skills Flexible to work in 24X7 environment (night shifts and weekends basis scope) Total Experience of 5 7Yrs (Relevant Experience of 4 6 Yrs)Education- Graduate in any discipline desirableContactArshiya9988546712
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-6


Total Quality Management
Applying for this job will take you to an external site


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