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Resident Engineer 4 Switching and Automation

Gurugram, HR
Job Code:
  • IT
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Job Details

JOB COMPLEXITYKNOWLEDGEMaintains expert knowledge of concepts, practices, and procedures within a particular field. Has wide-ranging experience, product-specific knowledge, and expertise.Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.Has third party product operational experience.POSITION REQUIREMENTSWork within the customer s NOC team providing industry leading technical services to both the customer and partnerHold design and information gathering workshops with the customer to understand the existing network design and technical requirements.Understand the customers organisational structure and become familiar with the network implementation, support processes and procedures.Carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network.Test patches and fixes to software to ensure that they are implemented and functioning correctly in the live network.Troubleshoot equipment and network problems and to track JTAC critical (P1/P2) cases through to problem resolution.Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.Hold technology workshops with the customer to discuss equipment and network problems, provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.Train the customer s design, implementation and support personnel to configure and operate Juniper Networks products.Assist the customer to develop Network Operating and Equipment Operating Procedures.Develop secondary skills in other products in the Juniper product portfolio.The ideal candidate for this role must be able to demonstrate the following skillsJNCIE-SPIn-depth knowledge of Routing Protocols, Switching Networks & hands on troubleshooting of complex networks.In-depth knowledge of Layer-2 and -3 VPNs and MPLS applicationsIn-depth knowledge of Juniper Networks PTX-, MX and EX-series architecturesIn depth knowledge of redundancy mechanismsKnowledge/experience of programming/Scripting (e.g. SLAX,Python)Ability to provide proactive enhancements to operational processes and procedures and integrate into the customer s existing network management architectureOTHER JOB SPECIFICATIONSExcellent engineering troubleshooting skills.Strong communication and interpersonal skills.Strong presentation skills. EXPERIENCETypically requires 8-12 years of related experience.JNCIE-SP or equivalent.Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.SUPERVISIONReceives technical direction from multiple contributors.Exercises a degree of creativity and latitude. Assists in the development and testing of new features and services.Exercises good judgment in selecting methods and techniques for obtaining solutions.Networks with senior internal and external personnel in own area of expertise to expand knowledge base.Works as an on-site operational resource, typically as part of a team, to provide product specific expertise in support of the customer's operational or engineering requirements. Works closely with customer and Juniper Technical Assistance Center to resolve issues.Acts as a customer technical liaison for Juniper Networks support and development teams.Supports interviews of new Resident Engineers and the development of processes and procedures to help the Resident Engineer team to improve.Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-12


Network Administration | System Administration
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