Sign In
 [New User? Sign Up]
Mobile Version


Chennai, TN
Job Code:
  • Retail & Wholesale
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

1. Achievement of Budgeted Plan-Works out action plans/tactics to match requirement.2. Competition mapping- Identifies parameters to track competition. Builds resources and databases of information on an ongoing basis by networking. Creates an index and updates it.3. Inventory Management does process mapping for movement of stocks from receiving bay to floor. Initiates stock-takes as per the agreed and laid down procedure. Ensures effective displays with the objective of achieving greater number of stock turns. Plans for perpetual inventory.4. Customer care/customer service -Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences. Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances.5. Customer feedback Sets up mechanism for recording of verbal complaints / suggestions, Ensures collation of data on customer complaints / suggestions and circulates it to relevant people, Ensures in service recovery within agreed time-line (72 hours),Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic) .6. Manpower availability- Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly.7. Floor presentation-Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability,Communicates the above to supervisors.8. Arrangement of stock in space allocated as per plan- Creates display plan of merchandise for his sections on the basis of underlying principles,Communicates the display plan and the underlying principles to the supervisors for the purpose of execution .9. Analysis and reporting- Analyzes available data, identifies causes and suggests solutions,Identifies all reports that need to be generated with frequency, schedules and identifies sources of information,Ensures compliance.10. Shrinkage control- Identifies most pilfered products and common methods of pilferageKRA'sSalesPICS schedule adherence & variance at defined levelsMystery shopper target scoreFirst Citizen enrollments as per budgetSOP adherenceTraining & developmentOverlooking RBI,CSD & First Citizen desk activities-achieve KRA'sCustomer Feedback & resolving complaints in 48 hrsActivitiesFloor set as per planogram/display normsOverlook staff & cashier schedulingDisseminate budgets/ach till date & discuss deficitReview peformance on a weekly basis & use all retail levers to enhance sale( stks/best seller availalibility/displays/staff etc)Review staff knowledge & plan trg progrmas wherever reqdRect , to work closely with HR to close positions in his/her deptCompetition analysis Monitoring of overall services provided in the store (alteration,gift wrapping,house keeping, Maintainance & security) & sharing concerns/feedback with the admin head/team leaderAnalysis of business/stocking departmentwise & work closely with B&M - update on stock concerns, share insightsAnalysis of Top & Bottom 15 styles for each department & ensuring stoking in the top stylesPvt label focus/contribution, to keep improving( strategic)Monitoring/reviewing receiving process and stock returns with DCAnalysis of high pilferage departments and suggesting possible solutions to reduce it.Training and development of floor staff/DM'sScheme execution & Monitoring of all schemesHandling of critical customer issues on the floorOverlooking of Cashier rotation system & the mandatory like speed per item etc are as per defined norms
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-9


Channel Sales | Client Servicing | Corporate Sales | Retail Sales
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News