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Sales Consultant

Bengaluru, KA
Job Code:
  • Auto Industry
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Job Details

1. The Sales Consultant is to sell new Mercedes-Benz vehicles as well as optional extras, accessories, financial services, Insurance.2. He represents the brand, provides excellent customer service and is the key contact between the customer and the company. 3. The salesperson has to establish and maintain a personal and lifelong contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand.4. He provides the customer information and solutions on products and services to meet their needs and desires. 5. He meets sales targets with high customer service standards. Qualification Basics1. Any Bachelor degree 2. Experience (type of) 2-5 years experience is sales (with at least 2 years in automobile sales)3. Specialized Knowledge Communication skills, analytical skills , Negotiation skills, basic computer skills, team player, ability to work in dynamic situation Job Designation/Field of Work1. Reception of customers 2. Proper greeting of customer in showroom or field areas3. Introduction of self, offer business card 4. Assist customer when the requested salesperson is not immediately available5. Offer refreshment, child care or guidance to other products and services if requiredAnalysis of needs and requirements 1. Observe customers conversation to find out requests, needs and desires2. Check, discuss and clarify needs by using questioning techniques (open, target and close questions) 3. Capture prospect details in Prospect card4. Based on needs analysis, recommend a product that meets requirements5. Provide estimation of product sales process (lead time for product arrival) Product demonstration (static and dynamic) -1. Able to relate features to advantages and benefits for customers2. Provide proof of the benefits (e.g. test drive, literature and data, etc) 3. Static demonstration4. Perform dynamic demonstration/ test drive with planned route and professionalism 5. Discuss experiences with customer after static or/and dynamic demonstration6. Presentation of offer 7. Present offer of the right match to specific CBU customers needs8. Present other packages ( accessories packages) 9. Discuss and clarify terms and conditions of offer (especially promotional offers)Handling of objections/ difficult customer interface/ negotiation- 1. Argumentation focused on the customer benefits and not on the price (value for money)2. If the salesperson has no solution, communicate with the managerClosure of sale- 1. Prepare all necessary documents2. Explain sales contract, record details properly and review with customer3. Obtain confirmationDelivery of new vehicle - 1. Inform all internal parties of schedule delivery2. Preparation of vehicle deliver documentation 3. Inspect vehicle and confirm delivery time with customer4. Present and explain all features of the vehicle, celebrate the delivery of the car 5. Obtain receipt of vehicle by customer6. Ensure that the company received the payment 7. Introduction to the service advisor8. Follow-up after delivery, build and enhance customer relationship 9. Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month)10. Collect customer feedback on the overall sales experience and document it in e-dealer 11. Reminder of service12. Promotion of companys activities in relation to new product launch, car sales campaign and service campaign 13. Make the appropriate recommendation which is cost effective to the customer to gain customers trust14. Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.) Build and expand customer database1. Perform all showroom duties 2. Attend sales and marketing activities3. Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals 4. Using available IT database tool to keep track of own prospects and customers (e.g. Autoline)5. Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc) 6. Keep track record of walk in, telephone enquiry of customers and prospect
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Client Servicing | Relationship/Account Servicing
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