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Sales Engineer, Customer Service Management

Bengaluru, KA
Job Code:
  • IT
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Job Details

Support product sales as a customer service management technical and domain expert.Develop and maintain a showcase of re-usable Customer Service Management solutions, including demos, case studies and presentationsHelp create and facilitate programs that enable other Solution Consultants to demonstrate the value of Customer Service Management on the ServiceNow platformConfigure and deliver product demonstrations to address customer requirements and business issues in person and through WebExAdd technical credibility and demonstrate deep familiarity with product infrastructure, security and networking.Handle technical and functional questions from customers, channel partners and colleagues as an active participant on the ServiceNow Community portal.Collaborate with ServiceNow professional services and consulting partners.Collaborate with product management and development team members to enhance ServiceNow products with new features that address customer needs.Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.Respond to RFIs / RFPs.Support marketing events, including executive briefings, conferences, user groups, trade shows, analyst demonstrations, and webinars.Achieve quarterly and annual goals assigned by management.In order to be successful in this role, we need someone who hasPre-sales solution consulting, sales engineering or professional services experience in the Customer Service Management or CRM software industry.Experience configuring and customizing customer service applications such as Salesforce Service Cloud and Oracle Service Cloud (SaaS/cloud experience is preferable).Technical experience integrating CRM with CTI, workforce management and other customer service technologies.Good understanding of contact center operations and the customer experience domain.Proven pre-sales skills, including the ability to customize solutions, facilitate product demonstrations and effectively communicate ServiceNow value proposition and key differentiators to prospects.Experience speaking with both business and technical customers at all levelsProficiency with the ServiceNow Platform or exhibits technical expertise in Saas/cloud applications with the ability to learn new technology.Experience working collaboratively with product management, product marketing and product developmentSelf-starter with the ability to effectively complete tasks and projects with minimal supervisionA high degree of passion, energy, drive and willingness to travel
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Relationship/Account Servicing | Technical Sales
Applying for this job will take you to an external site


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