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Salesforce Analyst

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Salesforce is the Customer Relationship Management System (CRM) used by HR Services to manage all of its work. The system was fully implemented in 2015 across all of the HR Services organizations. We currently have an opening for a Salesforce Functional Analyst. This role will report to the Global CRM Leader and can be located in India.Specific responsibilities includ Good understanding of Service cloud functionality on Salesforce Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades Serves as key liaison with IT technical resources in areas related to the development of systems enhancements and new functionality Drive the governance of global CRM data and configuration standards Executes all configuration changes (from changing field names to more work-intensive projects such as re-mapping fields or use of Data Loader Performs new release evaluations with business owner and executes new functionality rollouts Regularly audits data to uncover data integrity issues and/or opportunities for process improvements Partners with IT to create user stories (functional specifications) for all customization requests especially those requiring more complex programming Creating and modifying dashboards and reports. Good understanding on Salesforce reports & dashboards functionality. Develops ad-hoc reports and performs data analysis when required. Govern global reporting and dashboards and drive standard reporting.Qualifications Bachelors degree, IT, engineering, or related technical discipline Minimum of 2 years experience as a Salesforce Systems Analyst or as an IT functional analyst preferably supporting HR related systems Good technical knowledge enabling to create reports & Dashboards in SF. Salesforce Systems Administrator certification desiredAdditional Qualifications Good communication skills (spoken, written, & presentation) at all levels of the business Ability to facilitate user groups and drive decision making Strong organization skills Global mindset collaborates and works well with a diverse global team Excellent critical thinking skills
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Application Programming | Configuration/Release Mgmt | Software Engineer | System Administration
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