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Salesforce Functional Analyst

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Salesforce is the Customer Relationship Management System (CRM) used by HR Services to manage all of its work. The system was fully implemented in 2015 across all of the HR Services organizations. We currently have an opening for a Salesforce Functional Analyst. This role will report to the Global CRM Leader and can be located in - India.Specific responsibilities includeGood understanding of Service cloud functionality on SalesforceUnderstands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgradesServes as key liaison with IT technical resources in areas related to the development of systems enhancements and new functionalityDrive the governance of global CRM data and configuration standardsExecutes all configuration changes (from changing field names to more work-intensive projects such as re-mapping fields or use of Data LoaderPerforms new release evaluations with business owner and executes new functionality rolloutsRegularly audits data to uncover data integrity issues and/or opportunities for process improvementsPartners with IT to create user stories (functional specifications) for all customization requests especially those requiring more complex programmingCreating and modifying dashboards and reports. Good understanding on Salesforce reports & dashboards functionality.Develops ad-hoc reports and performs data analysis when required.Govern global reporting and dashboards and drive standard reporting.Bachelors degree, IT, engineering, or related technical disciplineMinimum of 2 years experience as a Salesforce Systems Analyst or as an IT functional analyst preferably supporting HR related systemsGood technical knowledge enabling to create reports & Dashboards in SF.Salesforce Systems Administrator certification desiredAdditional QualificationsGood communication skills (spoken, written, & presentation) at all levels of the businessAbility to facilitate user groups and drive decision makingStrong organization skillsGlobal mindset - collaborates and works well with a diverse global teamExcellent critical thinking skills
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


Configuration/Release Mgmt | Database Administration (DBA) | System Administration | System Analyst/Tech Architect
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