FIND YOUR DREAM JOB

Sign In
 [New User? Sign Up]
Mobile Version

SAP BASIS (AMS) CONSULTANT


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
14-11-2016
Job Code:
58285446
Categories:
  • IT
Applying for this job will take you to an external site
  •  
  • Shortlist
  • Email Friend
  • Print

Job Details

Cell Basis Leader Responsible for the cell pool teamProvide knowledge to the cell pool team in any complex topicEnsure that all team members fulfill all SLAsEnsure user satisfaction about quality of services offered by all cell pool membersEnsure the accomplishment by all team members of Customer processes and proceduresEnsure that solutions are aligned to best practices and are final solutionsMay participate in any Severity 1Basis pool Acknowledgement and resolution of service tickets related to error corrections, preventive maintenance,service requests, regulatory changes and security according to the predefined SLAs. (Service Requests,Incidents, Problems)Implement work-around solutions for identified Incidents according to predefines SLAsPerform root-cause analysis for identified problems according to the predefined SLAsPerform proactive analysis over the applications to make improvement recommendationsPrepare and explain changes for approval during CCB sessionsOperate according Incident Management, Problem Management, Change Management and ReleaseManagement proceduresUpdate functional, technical and/or training documentation related to application changesCollaborate with the Service Desk to identify repetitive issues and develop solution scriptsCollaborate with the extended network for issues, enhancements and projects development, testing anddeploymentParticipate in any severity 1 or 2 for severity solutionDeep Knowledge process and proceduresDeep Knowledge escalation processDocument on time given solutionsDocument on time the ticket status during the life cycle of a ticketEscalate any support ticket which could impact in the daily operation of Customer
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6

Requirements

IT Consultant
Applying for this job will take you to an external site

FEATURED JOBS

© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News