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SAP Solution & Delivery Expert

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Technical Knowledge Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas. Integrate technical knowledge and business understanding to create superior solutions forthe company and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. Incident Management Resolve technical and some business incidents independently - coordinating multiple delivery organizations and other company groups. Escalation Management identify, manage, and lead escalations via established processes. Problem Management Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies. Change Management Independently review and verify changes/solutions of high complexity and risk to meet customer needs. Lead or participate in a Change Advisory Board or Technical Advisory Board. Configuration Management Oversee configuration management processes, resolve issues, and design configuration management solutions. Solution Design Apply company solutions or, when justified by business needs, create solutions to meet highly complex customer needs. Provide feedback to create new company solution sets. The solutions include new service delivery models and quality management frameworks for new service/customers. Quality May provide feedback/influence change in internal and/or vendor-provided products/service offerings. Project Management Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user's areas. Provide review/advice to projects inside/outside responsibility areas. Customer Relationship Management Influence with businesses/end users on a broad range of technical and operational topics. Becoming a trusted advisor to the customers and/or internal businesses/end users. Develop and deliver training to groups of end users and client managers on additional capabilities in existing apps or new apps. Work with customer user base to maximize the use of applications to solve business problems. Develop and grow assigned customers and/or internal businesses/end users account relationships. Teamwork Lead or work as part of a team, which may be virtual, global, and/or multifunctional, and addressing complex issues. Trusted advisor inside technology/operational policies/standards area and recognized outside team/technology/operational policies/standards area. Contract KnowledgeProvides guidance to others to meet contract obligations. Provides sales support, evaluates proposal risks. Mentor less-experienced team members on all areas of Applications Management work. Capacity and Performance - Produces a capacity design and plan discussing the ability of the IT infrastructure to meet the performance and capacity requirements of the business. Evaluates the impact of proposed changes on the capacity design and plan. Business Continuity - Coordinate all recovery procedures. Train members of recovery team organization. Coordinate and lead all team exercises to rehearse business contingency plans. Facilitate all recovery processes. Define and develop business Continuity Plans. Contract for services.QualificationsEducation and Experience RequiredBachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience. May have Master's degree in related field. Often holds intermediate-level certification(s) in work field. Typically 8+ years of relevant experience.Knowledge and Skills (Expert) in one or more applications technology areas ITIL Intermediate Certifications Strong knowledge of ISO20000 (strong) understanding of related applications technologies (strong) Customer Service General Project Management Influencing Others Customer/Vendor Management Business Analysis General Financial Management Strong client-facing interpersonal skills. Able to lead Applications Management delivery
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 8-13


Application Programming | Business/Systems Analysis | Configuration/Release Mgmt | Quality Assurance/Testing
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