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SDM EBU


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
20-11-2016
Job Code:
58288084
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

ResponsibilitiesResponsible for delivering IT services for Multiple Enterprise CustomersResponsible for Delivering as per SOWRequirementsBachelors degree in ComputersExperience in Remote Infrastructure ManagementUnderstanding of technologies in IT Service Delivery (Servers, Networking, Storage , Virtualization , Cloud..etc)Experience in interacting with the customers in USExperience in processes, methodologies and delivery management to meet the SLAsExperience in engaging with customers and communicating to the executive staff (VP, CEO, Directors) in North America10+ years in IT ManagementUnderstanding of ITIL processesExperience in Monitoring ToolsExperience in Managing Single / Multiple Projects Responsible for meeting the SLAs committed to the customersHelping customers in meeting their ObjectivesProviding Technical Inputs to CustomersConducting Service Reviews with CustomersIdentifying automation activitiesExploring the growth opportunitiesResponsible for customer satisfaction and meeting the customer expectations.Implement processes and methodologies for delivering the services efficiently and maintaining the productivity.Responsible for planning, recruitment and managing the team to deliver the customer commitments.Provide visibility of the services rendered to the customer which may involve travel to meet the customer in person.Understanding of the customer's special requirements and planning for meeting them on need basis.Provide leadership to a team of IT professionals.Managing customer escalations.Develop and maintain a service culture and implement measures to achieve improve service performance.
Additional Degree: BCA (Computer Application)

Experience: 10-15

Requirements

Administration | Facilities management | Office Services
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