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SDM - Network Integration


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
16-11-2016
Job Code:
58302616
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Ensure positive customer satisfaction and good customer relationships are maintainedManage NW Services Providers to deliver to contract performance standards and client measurements, maintain relationship with ProvidersDrive/Manage service quality and improvement of the service delivery processes in the NW areaContinually identify ways to reduce costs for delivering NW services and continually improve NW servicesDeliver on service commitmentsParticipate in NI Competency plans/strategiesUnderstand customer requirements and business opportunites/requirements identification, guidance, support and closureProvide technical support and participate in the Change Control Board and/or change control processParticipate in response to RFS's on behalf of the delivery organizationDrive/participate and coordinate crisis managementRequired SkillsITIL and CCNA or even higher networking certificationsTechnically oriented university degree5+ years experience in managing incidents, problem and changesExperience in supporting client accounts (DPE, account SDM, client facing)Knowledge of IBM processes Incident, Change Management, complianceVery strong in communicationExcellent negotiation and organization skills (structure the incident)Critical, analytical thinkingAble to take an active leadership role during an MI,Good technical background on IT infrastructure especially networking
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10

Requirements

Network Planning | RF Engineering
Applying for this job will take you to an external site

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