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Sdm-service Desk Management


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
23-11-2016
Job Code:
58306532
Categories:
  • Miscellaneous
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Job Details

Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.Predominantly Voice Interaction support and also through email, chat & remote support.24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-10

Requirements

Any Process - Both BPO Type
Applying for this job will take you to an external site

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