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Security Engineer CyberArk

Job Code:
  • IT
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Job Details

Key ResponsibilitiesIncident Management Agree with Customer resolution of incidents Process improvement Accept transfers /elevations Resolve Incidents Process performance managementOperations Management Proactive Monitoring- Capacity & Performance Track service metric data Handle Request for Change activity Handle preventive maintenanceProblem Management Analyze incident trends Verify/Control known errors and resolve problem cases Create and Maintain problem Management Documentation as required( Root causes and corrective actions) Investigate Change Management activities Identify, verify, and elevate New problems Completion of major Problem reviewsChange Management Assess impact, benefits and risk of Changes Management & Co-ordination of Change Implementation Create and maintain Change Mgt documentation as required Monitoring and Reporting on Change Implementation Closing and Reviewing the Change RequestsOther Activities Quality Provide feedback/influence change in internal and/or vendor-provided products/service offerings. Project Management Participate in customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation. Customer Relationship Management Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer. Teamwork Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area. Identifies potential escalations and proactively alerts management. Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements and verifies changes/solutions of medium complexity and riskQualifications Bachelor's degree in Computer Science, Engineering, Holds Specialist-level certification(s) in work field. Typically 6-8 years of relevant experience, out of which 4-5 years in IDM security technology. Should have good product knowledge Greenlight, Governance Minder, Varonis DataPrivilege, CyberArk Should have good technical writing skills Understanding of change management process. ITIL certification is required. Should have security related certification. Product certification in IDM domain will be an added advantage
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 6-8


Business/Systems Analysis | Software Engineer | System Security | Technical Writing
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