Sign In
 [New User? Sign Up]
Mobile Version

"Semi Voice Process","International Customer Support"

Bengaluru, KA
Job Code:
180,000 To 220,000 Monthly
  • Miscellaneous
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

JOB DESCRIPTION This is a customer service role which involves processing query & resolution cases Conduct web chats with the end customer and provide responses to the queries raised by the customer, Make any relevant changes to the customers profiles on the systems. Be able to refer and resolve any queries which need a steer from the process leader/ team coach, Highlight any discrepancies with the customers data to the process leader/team coach or assistant operations manager, Recommend any relevant products or billing profiles to the end customer. The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it. The individual is expected to take ownership and responsibility for personal performance targets. Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on ones performance in the future. The individual should agree on personal objectives with his/her team manager and discuss performance against these objectives with his/her team manager The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly. The individual should be flexible in meeting the dynamic nature of work To provide customer service to both internal and external customers; Drive a culture of quality and accuracy. Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework; Act as a facilitator during cross training and also get cross trained in other transaction types, once such opportunities are presented; Update the Time Capture Tool periodically and accurately; Maintain and implement personal development plans in partnership with the immediate manager; Identify, recommend and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.Process Semi Voice Process.Skills Required Excellent English Written & Verbal Communication Skills, Good Grammar Knowledge & Excellent Business Email Writing Skills.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 0-3


Any Process - International BPO Type
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News