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Senior Analyst-Apps Prog

Mumbai, MH
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  • Banking & Finance
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Job Details

An opening exists for an experienced production support analyst within Global Wholesale Banking Technology & Operations (GWBT&O) team in India. The successful candidate will be responsible for daily Production Support functions for Portals and Channels applications. They will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.ResponsibilitiesThis position is a hands-on technical role that requires the analyst to be able to support incidents in the production environment and also provide release and health check/monitoring support. The analyst will have overall responsibility for day to day support of APAC applications.Production support of the regional or branch applications in Asia regionManages support deliverables, communicate risks, work in an integrated team and have a comfort level working with a geographically dispersed teamSupports development teams in initiatives projects and other projects as requiredManages the implementation of multiple portfolios/initiatives and application support items into productionProvides overall coverage and control on changes being implemented into the environment, prioritise their urgency, criticality, group changes in order of relevance, assess inter-dependences between changes, determine and eliminate conflicts, assess risk and determine risk mitigating plansProvides late support when necessary, be flexible and may work in weekends as required for supportCreates implementation plans and release notesWorks on Problem tickets, Report Requests, Research requests and TOM (risk) deliverables as and when requiredDefines, implements and executes release strategy improvements to meet the demands for ability to deliver far higher volume of change to the platform with no reduction in stability objectivesManages multiple conflicting business / technology priorities.Requirement5+ years of Industry experience preferably in banking with support background and related high pressure environment, other industry experience will also be consideredAttention to detail and accuracy are essential; must be pro-active, enthusiastic, flexible and results drivenAbility to effectively communicate and interact with various stakeholders, such as, business partners, project manager, Technical lead, developers and testing partners who may be based in various geographical locations and timeframesDemonstrable experience in resolving complex issues involving multiple groups and liaise with key business stakeholdersStrong analytical skills with a natural ability to research and resolve complex systems, applications and user issuesSolid knowledge of SDLC and experience in production support.
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 6-8


Application Programming | Database Administration (DBA) | Quality Assurance/Testing | Software Engineer
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