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Senior Analyst, Process Management


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
16-11-2016
Job Code:
58296297
Categories:
  • Miscellaneous
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Job Details

Drive the current state analysis of processes, taking into consideration appropriate inputs, process details, process outputs, and customer requirements. Activities managed include planning, performing, and implementing process improvement initiatives. These initiatives may represent a standalone initiative or function within a workgroup or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards.In addition, responsible for planning and executing process audits.KRAsTo ensure all internal processes meet required minimum standardsTo ensure Business Units comply to the set processesActivities undertaken and executed meet internal and external customer expectationsQualificationsQualificationsRequires at least six years of experience in process management or consultingITIL certification is a must (Intermediate / Expert)Bachelor s degreeShould have strong process definition, process documentation and implementation experienceExperience in implementing processes and auditing based on ISO 20000 standardUnderstanding of technology services and development
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 6-11

Requirements

Business/Systems Analysis | Desktop Support | ERP/CRM | Quality Assurance/Testing
Applying for this job will take you to an external site

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