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Senior Application Support Engineer

Bengaluru, KA
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Job Details

Essential Day-to-Day Responsibilities Performs routine daily operations, Schedule Changes, fault detection and 2nd level troubleshooting for Thomson Reuters managed systems and networks globally. To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner To ensure correct referral and escalation of issues To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site To identify and troubleshoot deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed To produce routine daily logs, exception reports and reports on major service incidents To carry out scheduled system software and hardware upgrades as directed through the Change Management System Participate in Operational Acceptance Testing (OAT) to meet operational needs. To liaise with internal and external customers answering queries and resolving service issues in a timely and professional manner To ensure personal awareness of and adherence to established Incident Management and Problem Management procedures To ensure personal knowledge of all supported systems is continually updated A demonstrable ability to communicate effectively with all levels of staff, both orally and written The capability to work on shifts as part of a team to achieve a common goal Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities To provide a high level of customer service, whilst working under pressure Be focused on the quality and efficiency of the work you are involved in to meet customer needs and expectations Must be flexible, self-motivated, and have a "can-do" attitude Be driven and committed to the goals and objectives of the team and organization as a whole Must have minimum knowledge and understanding of financial markets Ability to act rapidly and logically under pressure, and make effective use of others in resolving problemsAdditional Information (e.g. shift resource, % work that is development vs. maintenance, etc.)Candidate should be willing to work on a 15x7 working shift pattern on a 9/12 hr Shift Pattern (Day Shift).QualificationEducationAt least a Degree or Diploma in Computer Science/Information Technology or Engineering.Required Skills (Must have), Necessary industry experience and associated number of years of experience> 4.5-7 years experience in computer operations is desirable. > Familiar with Computers and Operating Systems, with basic PC office automation application skills in WORD, EXCEL, POWERPOINT, etc.> ITIL Foundation certification is desirable. > Knowledge in TCP/IP communication protocols.> Knowledge in Linux, MS Windows and VMS. > Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere.> Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems. > Capable of working with minimum supervision.> Capable of working in a team/ team player > Good written and verbal communication skills (English).> Customer and service focused, with determination to meet their needs.Desired Skills (Nice to have in addition to the Required Skills), necessary industry experience and associated number of years of experience3-5 years experience in computer operations or a service desk is desirable. Any Certifications RequiredCCNA, ITIL v3 Foundation (Added Advantage)
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-7


Network Administration | Software Engineer | System Administration
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