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Senior Associate Hospitality Revenue Optimization Analyst

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  • IT
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Job Details

Essential Job ResponsibilitiesEnsure issues are correctly assigned and client calls/portal issues are resolved within pre-defined resolution time frames.Identify and escalate areas of concern.Analyze data from client systems to check for accuracy of forecasts and make necessary adjustments to the forecasts when appropriate tools available.Resolve any business issues for the client including questions on business practices, system configuration, and system usage and monitoring.Interacts directly with clients via appropriate method.Interacts and supports the Client Relationship Manager.Documentation of new processes and update existing documentation to keep it current.Train new and existing personnel on current processes and procedures.Create a positive and productive environment within the department.Job Qualifications EssentialB. Sc. or a degree in science stream or degree or diploma in hotel management.Post-Graduate degree or diploma in computers, business administration or science would be added advantage.At least five years of hotel experience in Front Office, Sales, Reservations or Revenue Management infour- or five-star hotel chains.Analytical approach to identification and resolution of complex problems.Computer proficiency in MS Excel, MS Word, MS PowerPoint.Proven verbal and written communication skills.Able to work independently.Strong desire to work directly with clients to solve business issues.Job Qualifications PreferredAbility to flourish when working under pressure in a team environment.Knowledge or experience of the hotel/hospitality industry.Ready to work in shifts if required.Computer proficiency in MS Project, MS Access.Good Team Player.FlexiblePositive attitude
Additional Degree: B.Sc. (Science)

Experience: 2-7


Banquet Sales | Client Servicing | Relationship/Account Servicing | Telesales
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