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Senior Customer Service Associate


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
07-11-2016
Job Code:
58220272
Categories:
  • Manufacturing & Production
Applying for this job will take you to an external site
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Job Details

SkillsCustomer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.Customer Service Representative Job Purpose Serves customers by providing product and service information; resolving product and service problems. Also follow up with internal departments and dealers.Job DescriptionFollow up on customer enquiries and orders received online.Co-ordinating with internal departmentsFollow up with dealer networkAttracts potential customers by answering product and service questions; suggesting information about other products and services.Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains customer records by updating in CRM.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Sc. (Science)

Experience: 2-4

Requirements

Account Services | Any Process - Both BPO Type | Telemarketing | Voice Process - Both BPO Type
Applying for this job will take you to an external site

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