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Senior Engineer Infra & Ops

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Provide architectural guidance and expertise on Remote access and related network security solutionsProvide Level 2/3 operational support for remote access technologies and services, user authentication, and user administrative services.Troubleshoot escalated issues to identify and repair complex network issuesand end-user issues.Monitor and respond to trouble tickets within SLA.Communicate and coordinate network maintenance, operational status, and downtime to users and management.Aid in the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans assisting other departments as required. Perform analysis of network needs and contribute to design of network architecture, integration, and installation.Participate as a contributor in the implementation of Projects, taking direction from Network Architects, Senior Engineers and/or project leads.Prepare and maintain documentation of network standards, configurations, procedures and cabling layouts.Interact with vendors, outsourcers, and contractors to secure network products and services.Provide guidance and instruction to other members of the team.Monitor and identify network capacity and performance issues to maximize efficiency of company communication systems.Perform system and equipment audits.Recommend network design changes based upon system review, test results, monitoring data and company requirements.Participate in a 24/7 split on-call rotation providing technical support as and when required.Help Level1 Techincians [Service Desk agents] in effectively delivering service to Honeywell Business Units and employees following existing processes. >? Train Level 1 team on remote access solutions. >? Maintain knowledgebase documents. >? Provide assistance to successfully identify, plan, and migrate users to new remote access clients.Testing on multiple OS platforms to resolve complex baseline issues on existing and new product deployments.Strong knowledge on Network and security design Support of backend application and databasesKnowledge on public key infrastructureQualificationsQualificationsBachelor s DegreeMinimum 5-7 years experience in LAN/WAN, Network Security Firewall Design/operationsPrefer experience with Cisco ASA/AnyConnect/ACS/ISE/IPS Detailed knowledge SSL VPN, site to site VPN tunnelsStrong understanding of network QoS methods, markings and mitigation strategies Ability to conduct research across a wide range of networking, telephony, security and wireless issuesAbility to effectively prioritize and direct the execution of tasks in a high-pressure environment Hands-on experience with network management, monitoring and reporting toolsAbility to operate tools, components, peripherals, and testing equipment Ability to read and interpret technical documents and procedure manualsAbility to analyze network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services Ability to effectively investigate and resolve issues starting with limited informationRequires personal accountability in order to accomplish goals Ability to work with little supervision and perform in the best interest of the companyExperience working in a team-oriented, collaborative environment Excellent written and verbal communication skillsExcellent interpersonal skills with a focus on listening and questioning Ability to articulate technical and non-technical information to personnel with varying levels of technical knowledgeCisco CCIE certification is an added advantage
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-7


Business/Systems Analysis | Software Engineer | System Analyst/Tech Architect
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