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Senior Engineer / Lead Customer Engineering

Mumbai, MH
Job Code:
  • IT
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Job Details

Pre-RequisiteExcellent verbal and written communication skillsAble to contribute to the work group as a team playerExperience working on Projects.Customer service skills including the ability to work with customers in completing their circuit/service installationsResponsibilitiesResponsible for implementing complete end to end Network Solutions for the customers. Responsible for interacting with internal groups, vendors and customers to coordinate the timely implementation of customer networks and data services. Responsible for the final installation of circuits and data services, to a great customer satisfaction .DutiesOrganizational, Professional and TechnicalCoordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.Manage the overall process of implementing complex, technical installations.Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.Assist in developing processes and procedures for the final installation and turn-up of circuits and data services. Detailed understanding and working knowledge of IGP routing protocols including ISIS, OSPF, RIP, RIP v2, EIGRP, EGP-BGPWorking knowledge of MPLS-VPNs (L3 and L2 VPNs), BGP and MPBGP, QOS, IPSec and other VPNsWorking knowledge of Switching techniques VLAN, VTP, STP, ISL / Ether-ChannelGood understanding of OSI Layer 1 and 2 protocolsConfiguration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, BRI/PRI ISDN devicesExperience on Firewalls is preferredThorough knowledge of provisioning circuits including working directly with circuit providers
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 6-10


Network Administration
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