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Senior Engineer Security Operations

Mumbai, MH
Job Code:
  • IT
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Job Details

ResponsibilitiesIncident ResolutionTicket resolution work on trouble tickets, support the operation of advanced Network Security Services and take escalationsQueue Management keep a watch on queue and get tickets assignedService Request working of request for changes as per client requirementsPerform the minor /major changes as per define SoC process and work instructionsBe a Subject Matter Expert ( SME) on few ProductsCreation of Standard operation procedureAttending client calls and other technical meetingsAssist is creation of Root Cause analysis (RCA)Security Performance TuningIdentifying areas of Service Improvement Program (SIP) for key clients and reducing incidentsReview code upgrade and test implement before rolling on to productionReview documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail informationReview and update ROE on yearly basisOther functionsWork with Hardware/Software Vendors to resolve problemsCo-ordinate shifts and exchange handoff between various shiftsCross Train and mentor juniorsParticipate in various Network and Security projectsPerform other duties as assignedPre-RequisitesStrong technical and subject matter expertise in at least four or more of the following security specialties Firewall Juniper, Cisco, Palo Alto, Checkpoint, FortinetVPN IPSEC ,SSL VPN Juniper, F5 , CiscoContent Filtering Bluecoat, Websense, McAfee. Iron PortIPS Juniper, Tipping Point, McAfee, Palo Alto,Unified Thread Management (UTM)SIEM/SIM productsAAA services ACS, Radius, RSAWan Accelerators Riverbed, JuniperLoad Balancers F5 BigIP LTM/GTM, JuniperNetwork Security (multi-vendor) experience.Working knowledge and hands-on experience on Linux/Unix OS is desirable.Customer service experience preferably in an Global Operations center environment.Ticketing system knowledge.Ability to work days, evenings, and weekends as required; 247 support in rotating shiftsFlexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain.Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.Aptitude and desire to learn advanced Network Security services.Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.Hands on experience on Vulnerability Scanning, Penetration Testing ToolsExceptional documentation and communication skills.Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.MS Office proficiency.RequirementsCCNA,CCSA/SE,CCSP,CCIE, JNCIS-SEC,JNCIS-FWV,JNCIS-SSL , CEH certifications preferred3 6 years experienceGraduate degreeKnowledge of ITIL, ISO27K will be beneficial
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-6


Hardware Design | Network Planning | Security
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