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Senior Executive - Service


Source:
TIMESJOBS.COM
Location:
Kolkata, WB
Date:
15-11-2016
Job Code:
58295619
Categories:
  • Manufacturing & Production
Applying for this job will take you to an external site
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Job Details

Key Responsibilities1) Service Delivery and Customer Satisfaction2) Revenue Generation3) Working Capital Management4) System Development and ImplementationJob Description1) Manage product / service installation and break fix as per FCT and CCT norms2) Ensure effective and speedy resolution of problems / customer complaints3) Monitor and review service delivery quality and response patterns4) Achieve service revenues as per plan5) Manage outstanding and stocks as per norms6) Strengthen the service network by appointing franchisee outlets and service contractors in required location7) Provide training to contractor, franchise and WD personnel8) Implement mechanism for objective feedback on product and service quality9) Monitor performance of service model and take corrective action if required10) Ensure compliance to statutory requirements11) CSIEssential 1) Result Orientation with Execution Excellence2) Customer Centricity3) People Development and Collaboration4) Initiative & Adaptability5) Analytical skills
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-9

Requirements

Production Management | Production/Manufacturing/Maintenance | Service and Repair
Applying for this job will take you to an external site

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