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Senior Field Service Installation Technician

Secunderabad, Telangana
Job Code:
  • Engineering & Construction
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Job Details

Job ResponsibilitiesPerform on-site and/or Web-Ex PBET certification training, including vehicle hardware installation, repair, maintenance, and testing of ASPs and/or customer self-installation technicians Schedule and administer trainingCoordinate pre-site visit readiness confirm training schedule, vehicle and trainee availability, and prequalify that trainees have the requisite 12/24-volt electronics experience before arriving on siteProvide required documentation for training classes (manuals, QC Guides, etc.)Maintain certification course completion records, including a list of certified ASP vendor / customer mechanics and issue trainee certificates of course completionGenerate and post PBET trip reports, First Article reports and vehicle installation records and trainee certificates of course completionPerform Field Service site evaluation audits and installation specification reviews. Generate site findings reports with recommended next steps (action items). Assists with closure of open itemsCreate First Article vehicle installation specifications and documentation, which are the gold standard to be uses for customer rollouts and service repairs / equipment maintenanceWork with Engineering and ECU team for new vehicle certification (vehicles that haven t been worked on before) to help qualify and create install specifications / gold standardsHelp to recruit installation resources to become Authorized Service Providers and support markets in which SmartDrive customers operateMonitor day-to-day performance of Authorized Service Providers activities in accordance with SmartDrive current installation agreements and customer specific SLAsConduct site QC follow-up audits and proactive monitoring of customer self-install technicians and APS to ensure their installation and/or repair work meets SmartDrive quality standards (doing what they were trained to do). Generate audit reports, scorecards, and corrective action reportsAssist in the development of hardware installation certification training curriculums and installation documentation Develop product installation guides and manuals, installation and repair documents, and Quality Control guidesDefine equipment installation and maintenance best practices and installation requirementsCommunicate problems requiring Engineering action through clearly written reports, and assist in technical resolution of issuesUse engineering documentation including schematics, mechanical drawings, installation documentation, product bulletins, ECOs, component data sheets, functional specifications, etc. in the course of solving technical problemsProvide Level 3 technical installation support to customers, certified installers and SmartDrive Sales and SupportRepair and/or install SmartDrive camera system on 12V/24V vehicles75% travel (position is hourly, with overtime!)Education, Experience, and SkillsPreferred- Associates Degree in Electronics with an interest in mobile electronics (GPS, handheld devices) and/or AS or equivalent ASE-Vehicle electronics skills and/ or industry certification (Mobile Electronics Certified Professional (MECP)5-7 years 12-24 volt installation experience (cameras, auto alarms, car stereos, auto cell phones etc.)Working knowledge of basic computer networking and Wi-Fi installation fundamentalsStrong problem identification, resolution and root cause analysis skillsStrong verbal and written communication skillsDemonstrated organizational skills; ability to handle multiple prioritiesPC skills (Office - Word, Excel, PowerPoint)Excellent customer communication and customer service skills
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-7


Production/Manufacturing/Maintenance | Service and Repair | Workman/Foreman/Technician
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