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Senior Guest Service Associate


Source:
TIMESJOBS.COM
Location:
DL
Date:
09-11-2016
Job Code:
58234294
Categories:
  • Travel
Applying for this job will take you to an external site
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Job Details

The role holder is responsible for the personalize service to the guest and ensure complete guest satisfaction in Room Service .He / She works under the leadership of the Outlet Manager of the unit.Key ResponsibilitiesDeliver the company experience for guestsWork with the hotel team to create the company experience for guestsCreate an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.Follow up with guests with additional services that enhance the guests experience.Handle guest requests personally and/or refer as appropriate.Demonstrate the hotel values when providing service and teamwork.Create luxury for all the senses by greeting and seating guests.Welcome guests and make them feel at home.Take all room service orders quickly and courteously.Help butlers to set for service when business is heavy.Monitor service load throughout shift and pace orders and delivery accordingly.Help servers provide service during busy times.Monitor hall sweeps to insure proper cleanliness.Handle customer inquiries and complaints.Maintain that all SOPs applied to room service are followed.Process customer bills promptly and accurately.Ring up bills accurately
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BHM (Hotel Management)

Experience: 3-5

Requirements

Ground Staff | Guest Relation | Maintenance | Operations
Applying for this job will take you to an external site

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