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Senior Hardware Field Technical Support Engineer

Mumbai, MH
Job Code:
  • IT
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Job Details

Good understanding and working experience on Enterprise Server hardware and storage ( minimum 4 years)Can independently manage server hardware replacement, firmware update and configurations.Good knowledge of RHEL and VMwareIntegrate technical knowledge and business understanding to create solutions for customerMentor/consult with team members, other organizations, customers, and vendors on complex issues.Act as trusted advisor in the consultant role for customer and company sales teams.Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutionsProvide suggestions for operational efficienciesCreate and deliver Value Based Delivery (VBD) account plans for assigned accounts.Lead Customer Expectation management as part of escalation process.Give inputs to operational methods and programs that may affect the business management strategy in a geographic area. Manages delivery of proactive Mission Critical industry support solutions. Represents company Mission Critical support services portfolio to company Management and customer management Accountable to cultivate and grow executive-level relationships with Mission Critical customer management for high level accounts. Impact through the expertise, quality of service, and influence of advice Knowledge and Skills RequiredIn-depth knowledge of company and industry standard networked computing environments, operating systems, and applications. Some in-depth knowledge of corporate organization and policies. Thorough knowledge of all relevant company services, competition, market trends, company organization, and third parties. Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge. Anticipate Customer needs, develop proposed solutions, and build consensus. Provide Mission Critical customer recommendations to improve processes. Experienced knowledge of change management process and tools in complex environment. Advanced skills in project management, communication, analysis, and presentation Expertise in area of focus and knowledgeable of future technology directions. Mission Critical and Information Technology Information Library (ITIL) Certifications
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 4-6


Customer Support | Embedded Technology | Hardware Design
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