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Senior Hematology Solution Specialist

Chennai, TN
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  • Manufacturing & Production
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Job Details

Primary Job FunctionEmbrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance. Efficiently provide high level technical support solutions including installation, escalation support and preventive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.Core Job ResponsibilitiesProvide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situationsDelight our customers by providing support including installation, escalation support, Preventive Maintenance, following-up, and closing calls as per Abbott Diagnostics quality systemPartner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needsSuccessfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accountsChampion utilization of remote support tools to proactively improve instrument up timeProactively improve expertise through continuous learning and certifications##+Supervisory/Management ResponsibilitiesOne reporteePosition Accountability / ScopeScope of responsibility includes representing Abbott Hematology to assigned customers in a professional, forthright and ethical manner. The position reports to a Business Manager and is accountable for achieving individual and supporting team goals.MinimumEducationBachelor s degree or equivalent relevant experience required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred.MinimumExperience/Training RequiredTotal professional Experience of 10 years and Hematology / flowcytometry experience for 5 yearsTrouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Admin Services/Medical Facilities | Lab/Medical Technician
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