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Senior IT Administrator

Gurugram, HR
Job Code:
  • Legal
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Job Details

Are passionate about technology and keeping the systems and your knowledge updatedAre eager to work in a fast-paced dynamic environment for a quickly growing companyWant to work directly with the US marketing team of a visionary Law FirmAre looking for high visibility and unlimited growth potentialHave strong administrative skills and a penchant for technologySpecifically you willEnsure compliance with internal policies and procedures, external regulations and information security standardsProvide phone and email/web support, based on demand and service delivery needs for Tier 1 computing environment and administrative systems supportLead multiple projects simultaneouslyDo resource planning and ensure timely deliveryManage all service transitions/service changes ensuring appropriate support models and knowledge sources are updatedWork with global peers to embed a global standard intake processCommunicate process changes to all Service Desk teamsEnsure that Service Desk technicians have the appropriate level on information to allow them to support new/changed servicesAct as Service Desk representative on major business projects providing input and guidance into Service Desk requirementsEnsure all projects are made aware of service levels used within IT Services and that the appropriate steps are taken to maintain these service levels during transition of new servicesEnsure team maintains timeline of all projects / changes that could impact performance of Service DeskEnsure technical training is available for all new and changed services where appropriateParticipate in strategic planning and setting of technical direction for the departmentMake independent decisions that impact operationsExperience5+ years of experience, with at least 2 years in a professional/office environment2+ years in level 1 & 2 Helpdesk Support roleLaw firm experience a big plusSkills for SuccessExcellent problem solving skills and analytical skillsCommunicate clearly and effectively, both verbally and in writingBe organized and clearly document changes, problems, investigations and communicationAbility to learn new technologies and frameworks and deliver high quality work product in a fast moving IT environmentThrive as a team player in a dynamic, fast moving development environmentCan successfully multi-task and prioritize activities to meet client expectations
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Client Server | Configuration/Release Mgmt | Network Administration
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